Refund and cancellation
Cancel any time. Your first payment is covered by a 7-day refund window.
1. Who this applies to
This policy covers paid subscriptions to My Desk DevOps and My Desk CRM (together, “My Desk Studio”), provided by My Desk Studio. Payments are processed by Razorpay. Free plans have no charges and nothing to refund.
2. How subscriptions are billed
- Plans are billed in advance, monthly or yearly, in Indian rupees (INR), and renew automatically until cancelled.
- My Desk DevOps is priced per organization. My Desk CRM is priced per seat; the amount is the per-seat price × the number of seats you choose.
- Each product is a separate subscription and can be cancelled on its own.
- AI on My Desk DevOps is included in each plan as a monthly allowance of AI requests, as shown on the pricing page; it is not billed separately.
3. Cancelling
- An organization owner can cancel in the app: Settings → Plan & Billing → Cancel subscription. You can also email admin@mydeskstudio.com.
- Cancellation stops future renewals. Your paid plan stays active until the end of the period you've already paid for, then moves to the Free plan.
- Your data is kept when your plan ends. My Desk DevOps is locked until you choose a plan again; nothing is deleted.
4. Refunds
- 7-day refund on your first payment. If you're not satisfied, ask for a refund within 7 days of the first payment for a product and we'll refund it in full and cancel the subscription.
- Renewals (later monthly or yearly charges) are not refundable, except as below. Cancel before the renewal date to avoid the next charge.
- Duplicate or wrong charges — for example a double charge or a charge after a confirmed cancellation — are refunded in full.
- Service failures: if the service is unavailable for a long period because of a fault on our side, we may give a pro-rata refund or credit at our discretion.
- We don't give partial refunds for unused days, unused seats or unused AI credits, except where required by law.
- Accounts suspended for breaking our terms are not eligible for a refund.
5. How to request a refund
Email admin@mydeskstudio.com from the account owner's email address with your organization name, the payment date and amount, and the Razorpay payment ID if you have it. We reply within 2 business days.
6. Refund timelines
Approved refunds are issued to the original payment method through Razorpay. Banks and card issuers usually credit them within 5–7 business days; UPI refunds are often faster.
7. Failed payments
If a renewal payment fails, your account has a 7-day grace period to update the payment method. After that, paid features are paused until payment succeeds. Nothing is deleted.
8. Delivery of the service
My Desk Studio is an online software service. There is no physical delivery: access is available immediately in your browser after sign-up or payment, at app.mydeskstudio.com.
9. Contact
My Desk Studio · Cultiv8, 37, Gurusamy Nagar, Codissa Road, Peelamedu, Coimbatore, Tamil Nadu 641004, India · admin@mydeskstudio.com. For unresolved complaints, see the Grievance Officer in our privacy policy.
Last updated: 14 October 2026