Terms of service · My Desk Studio

These terms (“Terms”) are an agreement between My Desk Studio, Cultiv8, 37, Gurusamy Nagar, Codissa Road, Peelamedu, Coimbatore, Tamil Nadu 641004, India (“we”, “us”), and the organization that signs up (“you”, the “Customer”). By creating an account or using the service, you agree to them on behalf of your organization and confirm you have authority to do so.

1. The service

My Desk Studio is a family of online software products: My Desk DevOps (cloud monitoring, cost optimization, security and operations) and My Desk CRM (a sales CRM with AI agents, from lead to invoice). We may improve, change or retire features over time; we'll give reasonable notice of changes that materially reduce a paid plan.

2. Accounts and access

You must be at least 18 and able to enter a binding contract. You must give accurate details and keep them up to date.
You're responsible for everything done under your organization's accounts, for managing your team's roles and access, and for keeping passwords and API keys secure. Tell us promptly at hello@mydeskstudio.com if you suspect unauthorized access.
The organization owner controls the account, billing and team. On the CRM, only members given a CRM seat can use it.

3. Plans, prices and payment

Prices are shown on the pricing page and at checkout, in Indian rupees (INR). Paid plans are billed in advance, monthly or yearly, through Razorpay, and renew automatically until cancelled.
My Desk DevOps is priced per organization; My Desk CRM is priced per seat. Each product is a separate subscription.
Prices are currently shown without GST. If we become registered for GST, applicable taxes will be added and shown before you pay.
We may change prices with at least 30 days' notice by email or in the app; changes apply from your next renewal.
If a payment fails, you have a 7-day grace period; after that, paid features may be paused until payment succeeds.
Cancellations and refunds are covered by our refund and cancellation policy.

4. AI features

AI features are available on paid plans only, within each plan's limits (DevOps request limits and spend caps; CRM monthly AI credits). Free plans don't include AI.
AI output can be incomplete or wrong. It's a suggestion, not professional advice. CRM agents prepare drafts and actions that a person on your team must approve; DevOps recommendations and remediations run only with credentials and approvals you configure. You're responsible for reviewing and approving them.
We don't use your data to train AI models.

5. Your data

You own the data you put into the service (“Customer Data”), including cloud metadata and CRM records. You give us the rights needed to host, process and show it to provide the service, as described in our privacy policy.
For personal data about your own customers and contacts in My Desk CRM, you are the data fiduciary (controller) and we process it on your instructions. You're responsible for having a lawful basis (for example consent) to collect and contact them, and for honouring their requests.
You can export your data while your account is active. After an account is closed, we delete Customer Data within 30 days, except where we must keep records by law (for example billing records).

6. Acceptable use

You agree not to: break the law or anyone's rights; send spam or unsolicited bulk messages through the CRM, or contact people without a lawful basis; upload malware; try to access other customers' data or probe, overload or bypass the service's security; resell the service without our written agreement; or connect cloud accounts or data you aren't authorized to use. We may suspend accounts that do, after notice where practical.

7. Cloud connections

My Desk DevOps reads your cloud accounts with read-only access by default. Any action that changes your cloud runs only with permissions and approvals you set up. Your cloud provider may charge you for API usage (for example AWS Cost Explorer requests); those charges are between you and your provider.

8. Availability and support

We work to keep the service available and secure but don't guarantee it will be uninterrupted or error-free, except where a signed Enterprise agreement includes a service level. Support is by email and in-app tickets.

9. Our intellectual property

The service, software, brand and content (other than Customer Data) belong to My Desk Studio or its licensors. We give you a limited, non-transferable right to use the service during your subscription. Feedback you send may be used to improve the service.

10. Confidentiality and security

Each party keeps the other's non-public information confidential. We protect Customer Data with the measures described on our security page, including encryption in transit and of stored cloud credentials, role-based access and tenant isolation.

11. Liability

To the extent permitted by law: the service is provided “as is”; neither party is liable for indirect or consequential losses, or lost profits, revenue or data; and our total liability for any claim is limited to the fees you paid us for the affected product in the 12 months before the claim. Nothing limits liability that can't be limited by law.

12. Indemnity

You'll defend and compensate us against claims arising from your Customer Data, your use of the CRM to contact people, or your breach of these Terms.

13. Suspension and termination

You can stop using the service and cancel at any time. We may suspend or end an account for non-payment or a serious breach of these Terms, with notice where practical. Sections that by their nature should survive (data, liability, indemnity, governing law) survive termination.

14. Changes to these terms

We may update these Terms. We'll notify account owners of material changes at least 30 days before they take effect. Continuing to use the service after that means you accept them.

15. Governing law and disputes

These Terms are governed by the laws of India. The courts at Coimbatore, Tamil Nadu have exclusive jurisdiction. Before going to court, please contact us so we can try to resolve the issue.

16. Contact

My Desk Studio · Cultiv8, 37, Gurusamy Nagar, Codissa Road, Peelamedu, Coimbatore, Tamil Nadu 641004, India · hello@mydeskstudio.com. Grievances: [Grievance Officer name], admin@mydeskstudio.com.

Last updated: 14 October 2026